wellness 360°
Vietnam's 1st Self-Diagnosis Kiosk
CASE STUDY
Vietnam’s healthcare is facing problems and we are here as a solution to solve it.
Vietnam's healthcare industry is facing several challenges, such as outdated and overcrowding hospitals, obsolete medical equipment, a limited State budget, and a shortage of qualified medical staff. Whereas the growth of healthcare spending along with economic growth is a common sign of developing economies, Vietnam is currently facing healthcare challenges.
Overcrowding and shortage of healthcare workers
The over-crowding situation of hospitals usually leads to extremely long waiting times, which is one of the causes of patient dissatisfaction. The Institute of Medicine recommends that at least 90% of patients should meet doctors within 30 minutes of their scheduled appointment times. However, patients wait for 4 to 5 hours in the outpatient departments before consulting with doctors.
As waiting time is important for all patients, the health care system should be better managed and organized. Waiting time is not only a factor that affects patient satisfaction but also one of the indexes to evaluate the quality of services rendered to outpatients. Reducing waiting time benefits not only patients but also hospitals in decreasing overall workload.
ID Verification
ID Verification is also a major problem as many patients wear masks. Due to the shortage of staff, ID verification of the patients may not be stringently checked. Time and manpower are wasted on administrative and pre-consultation diagnosis tests.
Successful Partnership with eDoctor Vietnam
Partnering eDoctor, POD launches the first unmanned automated self-diagnostic kiosk in Vietnam to relieve manpower shortage and shorten waiting time by 35%. While waiting, patients are able to use the self-diagnostic kiosks without the presence of healthcare staff. Their diagnosis results will be sent to the doctors directly. At the same time, the POD Kiosk will dispense their queuing number right after the self-diagnosis test. This integrated process removes queues at the registration counters, improving the patient experience greatly.
Featured in Sharktank Vietnam
In September 2019, eDoctor, the exclusive distributor of POD in Vietnam was featured in a popular reality TV show in Vietnam, Sharktank. POD was demonstrated in the show and won praise from the judges and eDoctor received USD700,000 in investment from 3 of the 4 judges.
"Every day, hundreds of thousands of patients spend more than 5 hours to see a doctor in local public hospitals. We want to improve that."
OUR PARTNERS
Words from our Partners
POD is indeed very revolutionary and we see this as a disrupter in healthcare. As Pfizer, we are proud to be part of this initiative and hope to see more collaboration through other different markets in the near future.
Francis Chay
APAC Omni Channel Director
Pfizer (2019)
POD Technology comes in at the right time to solve the problem of overcrowding and shortage of healthcare professionals in Vietnam
Dr Alain Huynh
Co Founder
eDoctor, Vietnam (2019)
CONTACT US
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Kwun Tong, Kowloon, Hong Kong
